Payments Policy

These Terms and Conditions govern govern how Arvinoa ("we", "us", "our") processes orders and payments in the United States. By placing an order with us, you agree to the following terms.

Payment Methods

Accepted payment methods:

- American Express

- Apple Pay

- Diners Club

- Discover

- Google Pay

- MasterCard

- PayPal

- Shop Pay

- Visa

Billing Information

Accuracy: You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made on our website. Please promptly update your email address and payment details to ensure successful processing of your orders and communications.

Order Confirmation and Invoice

- Order Confirmation: After placing your order, you will receive a confirmation email with the purchased items, shipping method, and payment details. This email serves as your receipt.

- Invoice: A detailed invoice, including all items, shipping costs, and any applied discounts, will be included with your shipment.

Payment Processing

- Authorization: By submitting your payment information, you authorise us to charge the stated amount via the selected payment method. All transactions are subject to authorisation and fraud checks.

- Failed Transactions: If a transaction fails or is declined, we will notify you via email. You will need to provide an alternative payment method to complete your order.

Disputes and Chargebacks

- Dispute Resolution: If you have any issues with your order, please contact our customer service at support@arvinoa.com where we will make every effort to resolve your concern promptly.

- Chargebacks: We encourage customers to contact us directly to resolve any concerns before initiating a chargeback. Unauthorized or fraudulent chargebacks may be investigated in accordance with applicable law.

Company Information:

Store Name: Arvinoa
Address: 583 Strawberry Canyon Rd, Royal Oaks, CA 95076, USA

Email: support@arvinoa.com
Contact form: Click here
Phone: +1 (831) 275-2093

Customer Service Hours:

Monday to Friday: 9am - 7pm (PST)
Saturday: 10am - 5pm (PST)
Closed on Sundays and public holidays.

Response Time: Our customer service will respond within 24 hours on business days.