FAQ
Welcome to the Arvinoa Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-9 business days
- Estimated delivery time: 7-11 business days
For more details, please refer to our Shipping Policy.
Question #2: How much is shipping?
Answer:
- Free shipping on all U.S. orders over $60
- For orders under $60, a flat shipping fee of $5.99 applies
Question #3: Where is Arvinoa located?
Answer: Arvinoa is a United States based fashion brand. We proudly offer a curated selection of high-quality fashion products, with shipping available exclusively within the United States.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Question #5: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Refund Policy page.
Question #6: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 10 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #7: Within how many days do I have to return a product?
Answer: We provide a 30-day return policy on all purchases. For more information, please refer to our Refund Policy
Question #8: How can I contact customer support?
Answer: You can reach our customer support team through the Contact page or by emailing us at support@arvinoa.com
Question #9: Do you ship internationally?
Answer: No, we currently ship exclusively within the United States.
Question #10: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #11: Can I place a bulk order for my business or organisation?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #12: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Refund Policy
Question #13: How can I track my order?
Answer: You can track your order through the Track Your Order page on our website.
Contact Information:
Store Name: Arvinoa
Address: 583 Strawberry Canyon Rd, Royal Oaks, CA 95076, United States
Email: support@arvinoa.com
Contact Form: Click here
Phone: +1 (831) 275-2093
Customer Service Hours:
Monday to Friday: 9am - 7pm (PST)
Saturday: 10am - 5pm (PST)
Closed on Sundays and public holidays.
Response Time: Our customer service will respond within 24 hours on business days.